The Latest from Momentum

Hello, It’s been awhile since we last posted to Voice Matters.  Why? We have been busy developing some major new services!

Wednesday we launched a new, fully integrated operations support system (OSS) and managed services offering.  We now deliver an integrated voice and broadband management platform, reasonable pricing, and intuitive service analytics to support the most advanced businesses.  This new suite of services includes web-based software to provision, manage, and monitor cable modem and emta devices.  Our managed services solution provides a 24/7 Help Desk and Network Operations Center (NOC) support.  And, these services are available for a significantly lower cost than our competition!

More about Momentum’s Operational Support System (MOSS)

Question: Why have we developed and deployed “MOSS” and managed services?

Answer: We determined only about 1 out of every 4 trouble tickets are Momentum issues.  The others should either be handled by Tier 1 representatives or are tied to network and end point device problems that were difficult to diagnose without full visibility. With MOSS, we can quickly identify and resolve voice and broadband issues – a resource you will not find with other voice providers. 

Question: How can MOSS help me?

Answer: Voice service is only as good as the network it’s on.  When a voice or fax application runs across a poor network, voice problems normally occur and fax doesn’t stand a chance.  With MOSS, all support staff have visibility into the carrier’s network, Momentum’s network and your network.  This will help everyone diagnose and treat subscriber issues quickly and easily.

Question: Why Managed Services?

Answer: Our Managed Services can be structured to fit your needs.  A same-platform, integrated portal gives us the tools we need to quickly identify and resolve subscriber issues.  Leverage our 9+ years of Tier 1 support experience, or just use our new analytics tools to provide a better quality of experience to your subscribers. 

Question: How are we doing on quality?

Answer: Momentum’s core network has an availability of over five 9’s this year!  We are delivering Carrier-grade service so you can provide the most advanced business solutions.

So, right about now you probably want more details.  See our release here and talk to one of our Sales Managers for additional information.  We’ll also be at the NCTC, so stop by for a demo.

Sorry for the long thread, but if you’ve made it this far…thanks for reading!

Alan

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